For New Cambridge ESOL Teachers:

Administrative Procedures Information
We hope that those new Cambridge ESOL teachers who have questions about our administrative procedures will find answers here. Please contact the Centre if you have any further questions.

Examinations Calendar / Fees
You will find our calendar of dates and fees on the Examinations page of this website. If you are on our electronic mailing list, you will also receive this Calendar by e-mail three times a year. Please contact the Centre if you wish to be on this list.

Please inform your students that the Speaking Tests are arranged on fixed dates and fixed times chosen by the Centre, and that they should only enter if they are free to attend their test on all dates and any time given them. No choice/change of dates is possible.

School (Block) Entry
The method of entry is on-line. Block entry is to be used when schools/teachers are making the entry arrangements on behalf of their students. Sign, date and register the on-line entry registration form only after your student listing is finalized and students have understood and agreed to the Summary Regulations for Candidates and Conditions and Regulations for Entry.

Important - Entry registration is only valid when the registration details have been printed off and sent together with a proof of payment to the Cambridge ESOL Bern office. This must arrive by the closing date.

Payment Slips
The preferred system of payment is a global payment, either by class or by school. Payment slips can be requested from the Centre for individual payments, if necessary.

Attendance Timetables
These are electronically sent to the school for distribution to candidates approximately three weeks before the exam, and give all necessary date, time and venue information. If you have not received them within this time frame please contact the Bern office.

On-line Results
Results are issued via the internet. Candidates will receive a personalised access code letter with instructions on how to gain access to and print off their results as soon as they are released on www.CambridgeESOL-results.org The dates the exam results are made available is noted on their personal code letter and on the NEWS page of our website.

Schools will be sent a Results Register for all candidates they have enrolled via the block entry system. If schools do not want their students to have access to their results before the school itself receives the Result Register, it is suggested that the personal code letters are not given out to the students until an appropriate time.

Certificates
These are sent to the school/teacher for distribution to the candidates. (Candidates enrolled individually receive certificates directly.)

Refunds/Withdrawals/Absentees
If a candidate withdraws from the exam after being entered, a refund of 1/3 of the fee is made on medical grounds only, when a doctor's certificate is provided. Candidates who withdraw before being entered receive the full fee, minus administrative costs. Full bank details are needed for the Centre to process any refunds. Reimbursement follows approximately four months after the exam date.

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